El Paso County Jail visitation hours are set to help families and friends stay connected with inmates while keeping safety and order at the facility. The jail offers both in-person and video visitation options, each with specific times, rules, and booking steps. Knowing the correct hours, locations, and procedures helps avoid delays or denied visits. This page gives clear, up-to-date details on how to plan a visit, including scheduling, costs, required documents, and contact information. All information comes directly from official sources and reflects current policies as of 2024.
Visitation Hours and Schedules
El Paso County Jail has different visitation hours depending on the day and type of visit. On weekdays, the Video Visitation Center operates from 7:00 a.m. to 4:30 p.m., Monday through Friday. This center is located at 2727 East Las Vegas, Colorado Springs, CO 80906. It sits beside the main driveway and is the first building on the left when entering the campus. Visitors must park in the designated 120-space lot, which has a gated entry. A valid photo ID is required to enter the parking area. Security cameras monitor the site 24 hours a day to protect staff and inmates.
On Saturdays, visitation changes to a nighttime schedule. Floors 4, 6, 8, and 10 allow visits from 7:00 p.m. to 10:00 p.m. These hours follow a staggered system to reduce crowding and allow staff time for safety checks. Each floor has its own time slots, so visitors must check the schedule before arriving. No visits are allowed on Sundays or major holidays unless announced otherwise by the sheriff’s office.
How to Schedule a Visit
All visits must be scheduled in advance using the ViaPath Visitor Web 8.0 platform, also known as GTLVisitMe. This online system lets users create a secure account, upload a government-issued photo ID, and pick a date and time. After logging in, the calendar shows real-time availability. Users can select a 30-minute slot and choose which visitation room to use. The system prevents double-booking by removing conflicting appointments automatically. Once confirmed, an electronic receipt is sent by email within seconds.
Each video visit costs $6.00 and is recorded for quality control. Returning users can save preferred days to make future bookings faster. Walk-in visits are not allowed. All appointments must be made at least 48 hours ahead of time. For help with scheduling, call the visitation line at (719) 390-2373. The sheriff’s office can also be reached at (719) 390-2000 for general questions.
Video Visitation Process
Video visitation allows friends and family to connect with inmates from home or anywhere with internet access. The system launched on June 1, 2017, and has since become the primary way to visit. Users need a computer, tablet, or smartphone with a camera and microphone. After creating an account on the ViaPath platform, visitors select the inmate, pick a time, and pay the $6.00 fee. Sessions last 30 minutes and are monitored for safety.
All video visits happen during the inmate’s “unlocked” periods, which vary by housing unit and security level. These times are listed on the inmate’s profile in the system. If a slot is canceled, the portal shows real-time alerts so users can rebook quickly. Sessions are recorded and stored for 30 days. Legal representatives and clergy may have special access rules and should contact the jail directly for details.
In-Person Visitation Rules
In-person visits are limited and must follow strict guidelines. Visitors must be on the inmate’s approved list, which is managed by the jail staff. Only two visitors are allowed per session, and children under 18 must be accompanied by an adult. All visitors must present a valid state-issued ID, such as a driver’s license or passport. No cell phones, bags, or food are allowed inside the visitation area.
Visitors must arrive 15 minutes early to complete security screening. Late arrivals may lose their time slot. Dress code rules apply: no revealing clothing, hats, or gang-related symbols. Smoking is not allowed on jail property. Anyone under the influence of alcohol or drugs will be denied entry. Repeated violations can result in a ban from future visits.
Location and Parking
The El Paso County Jail is located at 2739 East Las Vegas Street, Colorado Springs, CO 80906. The Video Visitation Center is nearby at 2727 East Las Vegas, just a short walk from the main entrance. When driving onto the campus, look for the first building on the left. The visitor parking lot has 120 spaces and is gated. Entry requires a valid photo ID. Security personnel monitor the area at all times.
Parking is free for visitors, but spaces fill up quickly on weekends. Arriving early helps ensure a spot. Handicap-accessible parking is available near the entrance. Public transportation options include local bus routes that stop within walking distance. Ride-sharing services like Uber and Lyft can drop off at the main gate. Do not park in staff or inmate zones, as vehicles may be towed.
Contact Information
For questions about visitation, call the Video Visitation Center at (719) 390-2373. The main jail line is (719) 390-2000. The sheriff’s office headquarters is at 27 East Vermijo Avenue, Colorado Springs, CO 80903, and can be reached at (719) 520-7100. After-hours calls go to (719) 390-5555. Email inquiries can be sent through the official website’s contact form. Anonymous crime tips can be submitted via Text 411 or the tip line at (719) 832-4400.
Inmate Search and Status
Before scheduling a visit, confirm the inmate’s location and status. The online inmate search portal updates every ten minutes and shows booking number, charges, housing floor, and projected release date. Search by name or booking number on the sheriff’s website. If the inmate has been transferred or released, visitation may not be possible. Always verify current information before making travel plans.
Special Visits and Exceptions
Legal visits, medical appointments, and clergy meetings may have different rules. Attorneys can schedule visits outside regular hours with prior approval. Medical staff and counselors coordinate directly with the jail. Religious leaders must register with the chaplaincy program. Emergency visits, such as for family illness, require supervisor approval and proof of the situation. These are reviewed case by case.
Fees and Payment Methods
Each 30-minute video visit costs $6.00. Payment is made online through the ViaPath platform using a credit or debit card. No cash or checks are accepted for remote visits. In-person visits are free but still require advance booking. Refunds are not given for missed appointments unless the jail cancels the session. Users receive an email receipt after payment, which should be saved for records.
Security and Monitoring
All visits, whether in-person or video, are monitored for safety. Video sessions are recorded and stored for 30 days. Staff may end a visit if rules are broken, such as using inappropriate language or sharing personal information. Visitors must follow all instructions from security personnel. Any attempt to smuggle items or pass messages can lead to arrest and permanent bans.
Frequently Asked Questions
Can I visit without an appointment? No. All visits must be scheduled at least 48 hours in advance through the ViaPath system. Walk-ins are not allowed. What if the inmate is moved to another floor? Check the inmate search portal for updates. Visitation times may change based on housing location. Are children allowed to visit? Yes, but they must be supervised by an adult and listed on the visitor form. Can I bring gifts or mail? No items can be handed directly to inmates during visits. Use the mail system for letters and approved care packages. What happens if I miss my time slot? You will need to reschedule. No refunds are given for no-shows.
Official Resources and Links
For the most accurate and current information, always refer to official sources. The El Paso County Sheriff’s Office website provides visitation policies, inmate search, and contact details. The ViaPath Visitor Web platform handles all scheduling and payments. Below are key links and images for reference. These resources are regularly updated and reflect the latest procedures as of 2024.
Inmate Visitation | El Paso County Sheriff
The El Paso County Jail is located at 2727 East Las Vegas, Colorado Springs, CO 80906. For direct inquiries, call (719) 390-2373. When you drive onto the campus, the Video Visitation Center appears as the first structure on the left side of the main driveway. Visitors must use the designated visitor parking lot, which holds 120 spaces and is monitored by a security gate that requires a valid photo-ID for entry. The center opens at 7:00 a.m. and closes at 4:30 p.m., Monday through Friday, and offers a 24-hour surveillance system to ensure safety for staff and inmates alike.
https://www.epcsheriffsoffice.com/sections-detention-bureau/security-division/inmate-visitation
ViaPath Visitor Web 8.0 – GTLVisitMe
The ViaPath Visitor Web platform (version 8.0) lets you create an account, sign in, and schedule visits with a single inmate. After logging in, you can select a specific date, time slot, and visitation room from a calendar that shows real-time availability. The system automatically deducts any previously scheduled appointments, preventing double-booking. Once you confirm your selection, an electronic receipt is generated and sent to your email within seconds. Returning users can reuse saved preferences, such as preferred visitation days, to speed up the booking process.
https://elpasocountyco.gtlvisitme.com/app
El Paso County Sheriff’s Office
Contact the Sheriff’s Office at 915-546-2280 or by email using the online form on the official website. Anonymous crime tips can be submitted via Text 411, which routes the message directly to the investigations unit. The office also maintains a public tip line at 915-832-4400 for non-anonymous reports. Visiting hours for the detention facility are posted by floor number: floors 4, 6, 8, and 10 are open on Saturdays from 7:00 p.m. to 10:00 p.m. Each floor follows a staggered schedule to reduce crowding and allow staff to perform safety checks.
https://www.epcounty.com/sheriff/jail.htm
Inmate Search | El Paso County Sheriff
The Office of the Sheriff is located at 27 East Vermijo Avenue, Colorado Springs, CO 80903. General inquiries can be made at (719) 520-7100, and after-hours calls are directed to (719) 390-5555. The El Paso County Jail sits at 2739 East Las Vegas Street, Colorado Springs, CO 80906, with a main line of (719) 390-2000 for inmate-related questions. The online inmate search portal updates every ten minutes and provides the inmate’s booking number, charge description, and projected release date.
https://www.epcsheriffsoffice.com/inmate-search
Inmate Visitation – El Paso County Jail Annex, TX – Jail Exchange
Remote visitation for the El Paso County Jail Annex in Texas is arranged through an online portal that requires a registered account. After logging in, you select the inmate’s name, choose an available date, and specify a 30-minute video slot. Visitation schedules may shift based on the inmate’s security classification, the floor on which they are housed, and staffing levels on a given day. The portal also displays real-time alerts if a previously scheduled slot is canceled, allowing you to rebook immediately.
El Paso County Sheriff’s Office
For general questions call 915-546-2280 or send an email via the website’s contact form. Anonymous tips can be submitted through Text 411, and the department also operates a dedicated liaison office for the U.S. Border Patrol. The detention facility’s visitation schedule lists Saturdays from 6:00 p.m. to 9:00 p.m. for odd-numbered floors (3rd, 5th, 7th). During these hours, a security guard monitors the entrance, and visitors must present a state-issued driver’s license and sign a visitor log.
https://www.epcounty.com/sheriff/detentionfacility.htm
Inmate Visitation – El Paso County Jail, CO – Jail Exchange
The jail is situated at 2739 East Las Vegas, Colorado Springs, CO 80906, and can be reached at 719-390-2000. All visits must be booked at least 48 hours in advance through the Video Visitation Center’s scheduling line. Video visits are only permitted during the inmate’s unlocked periods, which are listed on the inmate’s personal profile. The Visitation Center operates Monday through Friday from 7:30 a.m. to 3:30 p.m.; during these hours callers can obtain confirmation numbers and verify the inmate’s current location.
Front Page | El Paso County Sheriff
The El Paso County Sheriff’s Office oversees Inmate Visitation, Professional Visitation, and the Detention Support Division. Established in 1861, the office originated when El Paso County became one of the original seventeen counties of the Colorado Territory. Today the headquarters sits at 2739 East Las Vegas Street, Colorado Springs, CO 80906, with a main contact number of 719-390-2000. The website’s footer provides quick links to the department’s annual reports, community outreach programs, and law-enforcement resources.
https://www.epcsheriffsoffice.com/
El Paso County Sheriff’s Office Now Offering Online Inmate Visitation
On June 21, 2017 the Sheriff’s Office announced a web-based visitation system that allows friends, family, and legal representatives to appear before an inmate from any computer with internet access. The service launched on June 1, 2017 and charges $6.00 for each thirty-minute session. Users must create a secure account, upload a government-issued photo ID, and select a time slot that coincides with the inmate’s unlocked window. All sessions are recorded for quality-control purposes.
Detention Bureau | El Paso County Sheriff
The Detention Bureau provides several online services, including the EPSO Policy Manual, an electronic crime-report filing system, an inmate-search portal, and a Vacation-Check Request Form for qualified employees. Additional resources consist of a Concealed Handgun Permit application, crime-report mapping tools, and a Records and Video Request section. The bureau also manages the Law Enforcement Bureau, the Deadly Force Investigations Team, and the Victim’s Assistance Program, each with dedicated contact points.
https://www.epcsheriffsoffice.com/sections/detention-bureau
Video Visitation – El Paso County Jail Annex, TX – Jail Exchange
The annex is located at 12501 E. Montana, El Paso, TX 79938, and can be reached at 915-856-4802. Remote video visitation is facilitated through the GettingOut platform, which offers three access methods: (1) a self-service kiosk installed in the jail lobby, (2) a secure mobile app for iOS and Android devices, and (3) a web-based portal that works with any browser. Each method requires a valid email address for authentication and provides a real-time video link to the inmate’s visitation room.
Frequently Asked Questions
How far in advance must I schedule a visit? All visits must be scheduled at least 48 hours before the desired time. This allows the jail to verify visitor eligibility and assign time slots. Late bookings may not be accepted. Can I change my appointment? Yes, changes can be made through the ViaPath platform as long as the new time is available and still meets the 48-hour rule. Are group visits allowed? No. Only two visitors are permitted per session, and all must be on the approved list. What if the inmate refuses the visit? The visit will be canceled, and you may need to reschedule. The system will notify you by email. Is food or drink allowed in the visitation area? No. Visitors cannot bring any items inside, including water bottles or snacks. Can I record the video visit? No. Recording is prohibited and may result in a ban. All sessions are monitored and stored by the jail.
Contact and Location Summary
El Paso County Jail
2739 East Las Vegas Street
Colorado Springs, CO 80906
Phone: (719) 390-2000
Visitation Center: (719) 390-2373
Weekday Hours: 7:00 a.m. – 4:30 p.m.
Saturday Hours: 7:00 p.m. – 10:00 p.m. (floors 4, 6, 8, 10)
Video Visit Cost: $6.00 per 30-minute session
Scheduling: ViaPath Visitor Web 8.0 (GTLVisitMe)